Vendor Guide

Fulfillment | Payments | Shipping Setup | Product Management | Store Management | Order Management

Fulfilling an Order

Great, you got an order! Let’s fulfill this thing.

Review your order first, make sure everything looks good. You can see your orders here:

Next, if your order needs to be shipped, start the shipping process. To ship this order you are going to find a shipping label and packing slip in your dashboard under RCM shipping, here is the link:

Just click on the order, then there is a “more actions” drop-down at the top. Select “download label” (it might be cut off and just say “download la”). It will be a zip file with everything in it. Print the label, slap it on a box, and you are good to go.

If you are not using Rock City Market for shipping, either if you are paying for your own or doing local pickup, just move to the next step.

After you ship go to your Orders part of your dashboard ( and click the checkbox to mark it complete. If you want to send the customer a note before you do, just click on the order number and you can add a customer note and drop in the tracking number.


We handle payments using Stripe Connect, Paypal and bank transfer will not be used going forward. Stripe allows us to automate the payment process using a well respected and secure third party service.

To set your payment preference, go to your payment settings in your dashboard:

Stripe (required): To signup and enable Stripe connect, go to the bottom of the payment settings page in the Stripe section and click on the button for Stripe connect. On the next page you will signup for an account through Stripe, if you already have an account click on the login button on the top right. The signup page is long, but it is used by Stripe for fraud protection and we do not have access to any of the sensitive information added here. Once you finish the form and submit it you can then connect to our Stripe account.

Stripe will automatically transfer your portion of sales into your account and have it do auto payouts to your bank account. You can login to your Stripe account for any reporting you need, or you can just set it and forget it, which is great.

Shipping Setup

By default on Rock City Market, we take the shipping costs associated with the order and process the shipping label based on the product weight. Our default shipping method is USPS first class.

Besides our default, there are four other options you can select. These are handled through shipping classes in your product screen. You can pick a USPS flatrate box, local pickup (either optional or as the only method), local delivery that you manage yourself, or a non-Rock City Market (non-RCM) option.

In the cases of local delivery or a non-RCM option, we suggest you either bundle the delivery cost (if applicable) in with the product cost, or add a product option to account for your shipping. If you are wanting to offer free delivery, simply select non-RCM and it will return free shipping.

Managing Products

One of the first things you will want to do is manage your products, this can all be done through the product manager on your dashboard. Here you can view your existing products, or add a new one.

When creating a product, you have a couple of options. The first is a simple product, this is a single product with a single option for people to chose. Second, you can have variable products, these are products with multiple options (ex: different sizes, colors). Finally, there are grouped products. This is great when you have a product bundle of existing products you want to sell together. An example would be a bath set, you could sell soap, shampoo, and conditioner all separate, then create a grouped product “bath set” that includes all three.

Creating Products
Here we will start with creating a simple product, and then talk about variations and grouping options later. Start off by clicking Add New Product from your product manager. You will have a basic product creation window pop up. Give your product a name, add a photo(s), set a price (unless it will be variable), add a description of your product, and assign a category. We have a number of categories prefilled if your product doesn’t match any existing categories mark it as “other” and we will build a category after it is entered. This allows us to keep our categories clean and managed. After that click “Create and Add New”.

Now you will return back to your product manager, click on the product you just added to continue editing the more advanced details. Here you can select if your product will stay a simple product, or have variations (we will get to that in a bit). You can also fine-tune your price on simple products, the site will calculate what your profit on each product is, minus the standard site commission. You can also set a “discount price”, this will override the standard price and show the product as on sale throughout the site.

If you have a limited quantity of a product, you can manage inventory here. If it is a variable product you can manage inventory for each variation later. If you want to manage inventory for your simple product, select “Enable product stock management”. You can put in the total number you have available and set a threshold for when the site says there is “Low Stock”. You can also allow backorders on a product, this controls what happens when a product is out of inventory. You can disallow purchases beyond the inventory, allow backorder (does not notify the customer), or allow purchases, but let the customer know it is back-ordered. If it is a product that you only have a finite amount of products, select don’t allow. If you can easily create more with no impact on shipping times, and you want the stock threshold to serve as a trigger for you to create (or purchase) more select “Allow”. If you can create or purchase more but it will impact shipping time, select “Allow but notify customer”.


Please refer to our “Shipping Setup” section above. The “Override your store’s default shipping cost for this product” option is turned off and non-functional in an effort to streamline shipping options. If you


Managing Your Store

Managing Orders